World Payment Services™ Customer Service creates the foundation of our success, offering a means in which merchants can reconcile deposits, get account statement clarifications and have questions answered regarding rates, fees, chargebacks and retrievals.

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Call Centers

World Payment Services™ Call Center Representatives are available 24 hours a day, 7 days a week, every day of the year, to answer your Merchant Account questions.

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Help Desk

The Point-of-Sale (POS) Help Desk is invaluable to merchants when it comes to downloading and troubleshooting equipment. You receive high-quality customer service by utilizing the technical knowledge of POS Help Desk Representatives where merchants can have questions answered about their POS processing equipment 24 hours a day, 7 days a week.

 

New merchants can call the Help Desk for training instructions and assistance to operate their POS processing equipment. In addition, you can call when you need a terminal downloaded with a processing application. When you encounter a terminal challenge, the Help Desk troubleshoots the issue and, in many instances, can fix it over the telephone. To contact the Help Desk, please call 1-866-783-8380.