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Merchant Resources

MyMerchantOffice® service is a dedicated merchant Web site that allows business owners to access their merchant account information online 24/7 and to reach customer service. Using the Web site, merchants can also reconcile their deposits, retrieve their deposit information, view detailed reports of their chargeback and retrieval histories, and receive prompt answers to questions they submit via e-mail.

Customer Service

World Payment Services, powered by First Data, supports its merchants with exemplary customer support 24/7 in more than 140 languages and dialects. The customer service staff helps merchants reconcile their deposits, understand their account statements, and answer questions about rates, fees, chargebacks and retrievals. Merchant calls that require special attention are transferred to special representatives who will do everything within their power to meet the merchants' needs.

POS Help Desk

Technical assistance for point-of-sale (POS) processing equipment and processing issues is available from the POS Help Desk. Merchants can rely on representatives from the POS Help Desk to answer questions about their POS processing equipment, 24 hours a day, 7 days a week. Additionally, new merchants can call the Help Desk for training instructions and assistance to operate their POS processing equipment.

Gateway Support

The Technical Support Department assists merchants with our Secure Payment Gateway, other Internet gateways and processing software.

Merchants can get help with setup of the Central service and the Connect service payment options by contacting the HTML Support Group. The API (application support interface) Support Group helps merchants implement the API service for transaction processing and manages shopping cart compatibility.

Interactive Voice Response

Interactive voice response (IVR) allows merchants to access their deposit history, to order merchant statements and to connect to the voice authorization center. Merchants can also request that their reports are faxed or mailed.

Merchant Club

The Merchant Club (MC) offers merchants numerous value-added benefits, including free selected point-of-sale supplies and a program that supplements equipment warranties and provides prompt equipment replacements.

 
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All merchants are provided the lowest rates and fees available based on business type, volume, ticket, and many other factors. Our promise to you is full disclosure of all rates and fees customized to your business. You will be the final judge. View our Low Cost Guarantee.
 
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Copyright ®2017 World Payment Services™. All rights reserved. World Payment Services™ is a registered
ISO for Wells Fargo Bank, N.A., Walnut Creek, CA
American Express® requires separate approval.

*Promotional offers and the agent, partner, and affiliate business opportunity is brought to you exclusively by World Payment Services, Inc.

First Data Merchant Account