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Have You Ever Felt Betrayed By Your Credit Card Processing Company?

Many Merchants have learned a valuable lesson about making sure they are doing business with a reputable processing company. There are many honorable credit card processing companies out there - not just World Payment Services™ -- sorry, I couldn't help myself. ;-).

Make sure, BEFORE making a decision on which credit card processing company is going to handle your money, that you ask the right questions. The following article was provided by The Green Sheet, which in their words is "the definitive financial services publication dedicated to meeting the informational, educational and inspirational needs of today's busy ISOs and ISAs."

(www.greensheet.com)

Remember, should you ever desire a free analysis of your current Merchant Statement or Agreement, please do not hesitate to call us - without obligation. The article begins here.

First Federal Trade Complaint Against An ISO

The Federal Trade Commission announced its first federal district court complaint against an Independent Sales Organization (ISO) for unfair and deceptive practices related to the marketing of credit card and debit card merchant accounts to small businesses nationwide. In its complaint, the FTC stated that the defendant and its principals misrepresented the terms of - and then inserted fine print into - merchant account agreements, allowing the company to fraudulently debit previously undisclosed fees from the merchants' bank accounts.

This complaint may be just the first shot across the bow of the bankcard industry, as the Federal government begins to look closely at how ISOs in general and Certified Merchant Services in particular do business. While the initial focus on the part of the FTC seems to be bankcard-related, the Commission has included Certified Merchant Services's check-conversion business in its complaint, which means that check conversion also will get its first federal scrutiny.

Our readers should know that the FTC files a complaint when it has "reason to believe" that the law has been or is being violated and it appears to the Commission that a proceeding is in the public interest. A complaint is not a finding or ruling that the defendants have actually violated the law.

At the FTC's request, a federal district court has issued a temporary restraining order (TRO) against the defendants, has frozen the defendants' assets and has appointed a receiver to oversee the company's future operations. The FTC filed the complaint against Certified Merchant Services, Ltd.; Certified Merchant GP, Inc.; Certified Merchant Services, Inc. (collectively Certified Merchant Services); Jonathan Frankel; Craig Frankel; and Randal A. Best, of Plano, Texas. The companies also do business under the names Transaction Merchant Services (TMS), Transaction Merchant Services.com and Electrocheck. Jonathan Frankel and Craig Frankel are both officers and directors of Certified Merchant Services. The former is also believed to be the President, and the latter the Vice President and Treasurer, of the corporate defendants.

"Processing credit card transactions is essential for anyone in business," said J. Howard Beales III, Director of the FTC's Bureau of Consumer Protection. "But small-business owners shouldn't have to worry about unauthorized charges from someone who is supposed to be working for them. The FTC will continue to follow up on reports of unfair and deceptive sales and billing practices and stop perpetrators cold." The Commission's Allegations According to the FTC, since at least 1999, Certified Merchant Services and the individual defendants - either directly or through sales agents - initiated contact with small-business owners throughout the United States to induce them to purchase their goods and services, including the establishment of merchant accounts.

The Commission's complaint alleges that Certified Merchant Services and the individual defendants violated the FTC Act by unfairly and deceptively (1) modifying customer contracts; (2) debiting their accounts without authorization; (3) making misrepresentations regarding various goods or services offered; and (4) failing to disclose various charges or fees. Specifically, the complaint states that in numerous instances, after merchants had signed applications and without their knowledge, Certified Merchant Services inserted pages of fine print, including fee and expense information. Certified Merchant Services allegedly then used these pages to justify debits of fees or expenses from the merchants' deposit accounts with no notification.

Certified Merchant Services allegedly tried to disguise these debits, listing "H-Semi," and "H-Can," instead of Certified Merchant Services, as the company withdrawing the fees. The FTC further contends that in many cases Certified Merchant Services debited the fees from the merchants' accounts before providing the merchants with promised card-processing equipment or supplies, before the merchants signed up for processing services or before such services were activated, and even though some merchants had canceled their service.

In addition, according to the complaint, Certified Merchant Services deceptively represented that:

If merchants purchased its services, it would save them money each month on their card-processing expenses.

If merchants were dissatisfied with any services or representations made by the company, they could cancel or transfer the service to another card processor at any time with no further obligation.

There was no minimum monthly fee for the services offered.

If merchants were charged cancellation fees by prior card processors, the company would reimburse them.

Finally, the Commission said that in many instances Certified Merchant Services deceptively failed to disclose, clearly and conspicuously, that it would charge merchants certain fees, including a minimum of $25 if the merchants did not reach a certain level of card sales; a semi-annual fee of between $33 and $50; and a cancellation fee of between $300 and $400 for canceling within three years of signing a service contract. Relief Sought In addition to seeking and securing the TRO and asset freeze, the Commission sought and obtained the appointment of a receiver to oversee Certified Merchant Services's business operations while the FTC seeks to obtain redress from the court to remedy the alleged law violations. As many merchants depend on credit card and debit card transactions on a daily basis, the Commission proposed a limited asset freeze that would allow the receiver to operate the merchant accounts and deposit net card sales' proceeds into the merchants' deposit accounts.

The Commission vote authorizing staff to file the complaint was 5-0. It was filed in the U.S. District Court for the Eastern District of Texas on Feb. 11, 2002. More information may be found at

http://www.fts.gov

ABOUT THIS GUIDE
About the Author
A Word About Our Membership Community
Frank Merchant knows how to get the best price
The Internet Marketplace
   
UNDERSTANDING IT ALL
What are the advantages (and disadvantages) of accepting credit cards for your business?
6 Benefits of Accepting Credit Cards
Disadvantages of Accepting Credit and Debit Cards
Who are the players? How does the money get in your bank account?
Credit Card Transactions Step By Step
Should I go visit my banker for my merchant account?
How can I tell if I will get good customer service?
Be on the Lookout for Deceptive Sales Practices
How to Avoid Your Money Being Held By Your Non-Cash Transaction Processing Company
Banking Terms You Need To Know
Benefits of Debit as a Payment Option
What You Need To Know About Leasing a Credit Card Terminal
Fraud Protection 101
Cardholder Security: Avoid Monthly Fees, Fines, and Penalties What Is PCI Compliance (PCI DSS)?
   
THE PROCESSES
Four Key Components to Conduct eCommerce Successfully: What They Are, and How They Work
Web Site
Your Merchant Account
Secure Payment Gateway / Payment Transaction Software
Shopping Cart and Catalog
Should I use a third party processor like PayPal?
   
ANALYZING IT ALL
Quick Summary of Costs
Detailed Summary of Setup Fees, Recurring Fees, and Risk Estimate
Total Risk Estimate (TRE)
Total Risk Estimate Worksheet (Low-Medium-High)
   
THE DETAILS
Are you being stung with "Non-Qual" fees for keyed orders?
Have You Ever Felt Betrayed By Your Credit Card Processing Company?
Your Customers' Credit Card Numbers at Risk
Visa: Heartland, RBS WorldPay no longer PCI compliant
PayPal
Marketing 101: Gift and Loyalty Smart Card Technology Ensures Customer Loyalty
Check Warranty and Check Acceptance Policies
How Can I Prevent Credit Card Fraud?
Identity Theft
Merchant Account Comparison Worksheet
Glossary
 
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